REFUND, RETURN, & CANCELLATION POLICY

Last updated: October 26, 2026

OVERVIEW

At JUSTBCAUSE, we want you to feel good about what you ordered and about the cause your purchase helps support.

Most JUSTBCAUSE products are made specifically for each order rather than kept in large quantities of finished inventory. Because of this made-to-order model, we generally do not accept routine returns or exchanges simply because of a change of mind, incorrect size selection, colour preference or other personal preference.

If something is wrong with your order, however, please contact us. Damaged, defective, incorrectly produced or incorrectly supplied products will be reviewed and addressed appropriately.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged, defective, misprinted or different from what you ordered, please contact us at connect@justBcause.ca within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and, where relevant, its packaging

Depending on the circumstances, we may offer a replacement, refund or another appropriate resolution.

Please do not return an item before contacting us. We will provide instructions if a physical return is required.

Where a return is required because an item was damaged, defective or supplied incorrectly, JUSTBCAUSE will cover or reimburse reasonable return shipping costs.

CHANGE-OF-MIND RETURNS

Because most products are made specifically for each order, we do not generally offer returns or exchanges for:

Change of mind
Incorrect size selected by the customer
Incorrect colour selected by the customer
Preference for a different product or design
Minor differences between digital product images and the finished item

We encourage customers to review product descriptions, sizing information, colours and order details carefully before completing a purchase.

If you have an unusual circumstance, you are welcome to contact us. We may consider requests on a case-by-case basis, but approval is not guaranteed.

If a discretionary return is approved, the item must generally be unused, unworn, unwashed and in its original condition.

Return instructions will be provided after approval. Do not send merchandise to an address listed elsewhere on our Site unless specifically instructed to do so.

REFUNDS

Approved refunds will normally be issued to the original payment method.

The time required for a refund to appear after it has been processed may vary depending on the payment provider or financial institution.

Original shipping charges are generally non-refundable unless the refund results from an error by JUSTBCAUSE, a damaged or defective product, or where otherwise required by law.

Where only part of an order is refunded, only the applicable portion of the order will be refunded.

Cause contributions associated with JUSTBCAUSE products are calculated on completed, non-refunded merchandise purchases. Our cause-contribution model does not limit any refund or other consumer rights available under applicable law.

EXCHANGES

Because products are generally made to order, we do not operate a traditional inventory-based exchange program.

If an item is damaged, defective or supplied incorrectly, we may replace it with the correct item where appropriate.

Requests to exchange an otherwise correctly supplied item, including for another size or colour, may be considered on a case-by-case basis but are not guaranteed.

ORDER CANCELLATIONS & CHANGES

Made-to-order products may enter production shortly after an order is submitted.

If you need to cancel or change an order, contact us as soon as possible at connect@justBcause.ca or 519.212.4121.

We will make reasonable efforts to accommodate the request if production has not yet begun.

However, we cannot guarantee that an order can be changed or cancelled once it has entered production, fulfilment or shipping.

If we are able to cancel an order before production begins, the applicable payment will be refunded.

CANCELLATIONS BY JUSTBCAUSE

We may cancel an order where reasonably necessary, including where:

A product becomes unavailable
Payment cannot be processed
Fraudulent or unauthorized activity is suspected
Pricing or product information contains a material error
Required shipping information is incomplete or invalid
Other circumstances prevent us from reasonably fulfilling the order

If JUSTBCAUSE cancels an order after payment has been collected, the applicable amount will be refunded.

LATE OR UNDELIVERED ORDERS

Delivery dates and timeframes are estimates unless expressly stated otherwise.

If an order has not arrived within the expected timeframe, please contact us so we can investigate.

Nothing in this policy limits any rights you may have under applicable consumer protection law relating to late or undelivered orders.

Please review our Shipping & Fulfillment Policy for additional information.

RETURN SHIPPING

If a discretionary return is approved for a correctly supplied product, the customer is generally responsible for return shipping costs.

Where JUSTBCAUSE requests the return of a damaged, defective or incorrectly supplied item, we will provide instructions regarding return shipping.

We recommend retaining proof of shipment for any authorized return until the matter has been resolved.

CONTACT INFORMATION

Questions about a return, refund, replacement or cancellation may be directed to:

JUSTBCAUSE

Email: connect@justBcause.ca
Phone: 519.212.4121

Mailing Address:
127 Midland Drive
Kitchener, Ontario
Canada N2A 2A9