SHIPPING & FULFILLMENT POLICY

Last updated: October 26, 2026

OVERVIEW

Many JUSTBCAUSE products are made specifically for each order rather than produced and stored in large quantities ahead of time.

This made-to-order approach helps us reduce unnecessary inventory and waste while offering a wider range of designs, colours and sizes.

Because products must be produced before they can be shipped, delivery includes both fulfilment time and shipping time.

ORDER FULFILLMENT

Once an order is received and payment is confirmed, it is sent for production and fulfilment.

Production times vary depending on the product, decoration method, fulfilment location, current order volume and product availability.

During holidays, seasonal peaks or other periods of increased demand, fulfilment may take longer than usual.

The estimated delivery timeframe available at checkout reflects the information available when your order is placed. Delivery estimates may change if production or carrier conditions change after the order has been submitted.

SHIPPING

Once your order is ready, it is shipped using the carrier and service best suited to the destination and fulfilment location.

The carrier used may vary from one order to another. Depending on the destination, a shipment may also be transferred between carriers during transit.

For this reason, JUSTBCAUSE does not guarantee that orders will be shipped using a particular postal service or courier.

Available shipping charges and the current estimated delivery timeframe are shown at checkout before you complete your purchase.

TRACKING

Tracking information is generally provided once an order has been fulfilled and shipped.

When tracking is available, you will receive the relevant information with your shipping confirmation.

Tracking information may take some time to begin showing movement after a shipping label has been created or a package has been transferred to the carrier.

MULTIPLE SHIPMENTS

Products within the same order may occasionally be produced or fulfilled from different locations.

As a result, an order containing multiple items may arrive in more than one shipment and at different times.

Where separate tracking information is available for individual shipments, it will be provided accordingly.

DELIVERY ESTIMATES & DELAYS

Delivery dates and timeframes provided through our Site, checkout or tracking information are estimates unless expressly stated otherwise.

Delays may occur due to circumstances including:

Seasonal order volumes
Product availability
Production delays
Weather
Carrier disruptions
Customs processing
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

If an order appears to be significantly delayed or has not arrived within the expected timeframe, please contact us at connect@justBcause.ca and we will help investigate the shipment.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection law.

LOST OR DAMAGED SHIPMENTS

If your order arrives damaged, or if tracking indicates that a shipment may have been lost in transit, please contact us as soon as possible at connect@justBcause.ca.

Please include your order number and, where applicable, photographs showing the condition of the product and packaging.

We will review the issue and work with the applicable fulfilment provider or shipping carrier to determine the appropriate resolution.

Please refer to our Refund, Return & Cancellation Policy for additional information about damaged, defective or incorrect products.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error after submitting your order, contact us as soon as possible.

Because made-to-order products may enter production shortly after an order is placed, we cannot guarantee that an address can be changed after the order has entered fulfilment or shipping.

Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

INTERNATIONAL ORDERS

International shipping availability, costs and estimated delivery times vary by destination and will be shown at checkout where shipping is available.

International orders may be subject to customs processing, import duties, taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs procedures may also affect delivery times.

SHIPPING COSTS

Shipping charges are calculated according to the destination and order details and are displayed during checkout before payment is completed.

Shipping rates may change from time to time as carrier and fulfilment costs change.

The amount displayed at checkout for your order will apply to that purchase.

ORDER CHANGES & CANCELLATIONS

Because most JUSTBCAUSE products are made specifically for each order, production may begin shortly after an order is submitted.

If you need to change or cancel an order, please contact us as quickly as possible.

We cannot guarantee that changes or cancellations can be made once an order has entered production or fulfilment.

Please review our Refund, Return & Cancellation Policy for complete information.

CONTACT INFORMATION

Questions about shipping or fulfilment may be directed to:

JUSTBCAUSE

Email: connect@justBcause.ca
Phone: 519.212.4121

Mailing Address:
127 Midland Drive
Kitchener, Ontario
Canada N2A 2A9